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Terms of Use


SHIPPING AND RISK OF LOSS: contends all domestic shipments of Products shall be made Tulsa, Oklahoma, or such other place of origin.  Unless Customer decides to pick up the Products from the point of origin or specifies a carrier in a purchase order accepted by, the Products will be shipped by a reliable contract carrier that is selected by Customer is responsible for the cost of shipping and if shipping is arranged by, such cost will be separately identified on the applicable invoice.  Risk of loss passes to Customer when the Product is placed with the carrier, notwithstanding the prepayment of transportation by If additional insurance coverage during shipment is necessary, Customer may consult a Sales Representative before shipment at the telephone number set forth in the first paragraph.

SHIPPING CLAIMS:  The remedy for damage or loss during transit is limited to Customer’s recourse against the carrier.  Products damaged during shipment should not be returned to All damage and shortage claims should be made upon receipt of the Product and should be filed directly with the carrier handling the shipment.  The carrier’s agent should always be requested to make a notation on the freight bill specifying the damage to the Product or any shortage. will use commercially reasonable efforts to assist Customer in presenting such claims to the carrier; however, collection of any claim is Customer’s responsibility.

EXPORT SHIPMENTS:  Unless otherwise specified in writing, all materials shipped abroad will be shipped Tulsa, Oklahoma, or such other place of origin.  The export of materials to foreign countries may be subject to restrictions and approvals of the U.S. Government. LLC is Export Licensed under BIS Security License G168338, with ECCN’s. The import of materials into foreign countries may also be subject to restrictions and approvals by those countries.  Customer will, in its own name, apply for any required U.S. export license and hereby assumes full responsibility for the exportation or importation of the materials and for compliance with all United States and foreign laws applicable to the exportation or importation of the materials. The Destination Control Statement (DCS) must be entered on the invoice and on the bill of lading, air waybill, or other export control document that accompanies the shipment from its point of origin in the United States to the ultimate consignee or end-user abroad. The person responsible for preparation of those documents is responsible for entry of the DCS. The DCS is required for all exports from the United States of items on the Commerce Control List that are not classified as EAR99, unless the export may be made under License Exception BAG or GFT (see part 740 of the EAR). At a minimum, the DCS must state: “These commodities, technology, or software were exported from the United States in accordance with the Export Administration Regulations.Diversion contrary to U.S. law is prohibited.” Compliance with the requirements described in § 123.9(b) of the ITAR constitutes compliance with the requirements of this paragraph for shipments containing both items subject to the EAR and defense articles subject to the ITAR.

RIGHT TO STOP DELIVERY:  Upon Customer’s insolvency, delay in payment, or default, shall have the right to withhold shipments or stop delivery of Products in the possession of a carrier or other bailee.

CANCELLATION OF PURCHASE ORDERS; RESTOCKING:  Customer may cancel or reschedule a purchase order upon written notice to prior to shipment, unless the purchase order is for products containing customer’s trademark, trade name, insignia, symbols, decorative designs, or other evidence of customer’s ownership, or (ii) the purchase order is for customized products or customized components (i.e., products that are not offered in the catalog or products that have been changed in any material respect from the product as it appears in the catalog), in each case hereinafter referred to as “Non-Standard Products”.  If the purchase order is for Non-Standard Products, customer will be responsible for up to 100% of the cost of the Non-Standard Products depending on the stage of development and/or readiness of the Non-Standard Products for shipment and restocking fees owed by to its suppliers. This charge is not imposed as a penalty, but in recognition of the difficulty computing actual damages, costs, or other charges caused by such cancellation or rescheduling.

If the purchase order is for products offered in catalog or products likely to be resold to another customer (as determined by in good faith). Customer may be charged up to thirty percent (30%) of the purchase order price for the cancellation or rescheduling.  In no event, may a purchase order be rescheduled more than once or for more than thirty (30) days beyond the original ship date unless mutually agreed upon by the parties in writing.

Other than as set forth above, all sales are final with no right of return, price protection, or implied consignment.  All items to be returned will require a written return material authorization (“RMA”) number which may be obtained from a sales representative at the telephone number set forth in the contact US page at Customer is responsible for any freight charges on returns of Products to Unauthorized returns will not be accepted.

PAYMENT TERMS:   Payment for the Products is due immediately prior to shipment of the Products to Customer unless arranged prior i.e. Government, T-Mobile or other contracted.

PRICES:  All specific pricing and delivery information for the Products ordered by Customer is set forth in the applicable Quotation from  Quotations expire thirty (30) days after the date thereof unless otherwise specified in writing by If no Quotation has been received, please contact a Sales Representative at the 360-474-8991.

TAXES:  In addition to the price quoted for the Products, Customer shall be responsible for all taxes, including sales tax, value-added tax, tariffs, duties, or fees with respect to the sale of Products.  Customer shall not be responsible for taxes for which it possesses a valid exemption certificate acceptable to the applicable taxing authority and on file with prior to acceptance of the purchase order by  If the purchase order is for Products offered in catalog on lime or Products likely to be resold to another customer (as determined by in good faith), Customer may be charged up to thirty percent (30%) of the purchase order price for the cancellation or rescheduling.  In no event may a purchase order be rescheduled more than once or for more than thirty (30) days beyond the original ship date unless mutually agreed upon by the parties in writing.

WARRANTY AND DISCLAIMER OF WARRANTY: The limited warranty available to Customer regarding the Products is available on the Company’s website at by clicking on the “company” tab and then the ” Warranty” tab found at the top of the page.

LIMITATION OF LIABILITY: Under no circumstance shall be responsible or liable for incidental, indirect, special, or consequential damages, including any damages arising from delay, loss of data, lost profits, loss of goodwill, cost of replacement goods, or interruption of business notwithstanding their foreseeability or disclosure thereof by Customer.  In addition, assumes no responsibility or liability to Customer or any third party for consequences of Customer’s failure to properly configure, install, operate, and/or maintain the Products.

The maximum liability of to Customer arising out of or relating to the performance or  non-performance of its obligations, regardless of the form of action, shall be limited to the recovery of direct and actual damages and shall not exceed the amount invoiced for the Product that is the subject matter of, or directly related to, the cause of action.  See Warranty.

CHOICE OF LAW/JURISDICTION/VENUE:  The laws of the State of Oklahoma shall govern all transactions, without giving effect to the principles of conflict of laws.  The U.N. Convention on Contracts for the International Sale of Goods shall not apply. “The District Court of Tulsa County, Oklahoma and the United States District Court for the Northern District of Oklahoma shall have exclusive jurisdiction to adjudicate all disputes between and Customer that are determined not to be subject to arbitration under the arbitration agreement herein, and Customer submits to the jurisdiction of said Courts with respect to all such disputes.”

MISCELLANEOUS: Any dispute arising out of any sale of a Product shall be resolved by and submitted to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association, with the following modifications:

(1) The arbitration shall be held in Tulsa, Oklahoma;

(2) the arbitrator shall be licensed to practice law and shall preferably have former judicial experience; (3) the arbitrator shall conduct the arbitration as if it were a bench trial and shall use, apply and enforce the Federal Rules of Civil Procedure;

(4) the arbitrator shall have no power or authority to make any award that provides for consequential, incidental, indirect, punitive, or exemplary damages;

(5) the arbitrator shall control the scheduling so that  the hearing is completed no later than 120 days after the date of demand for arbitration;

(6) the arbitrator shall rule on the dispute by issuing a written decision within 30 days after the close of the hearing; and

(7) the arbitrator’s decision shall follow the plain meaning of this Agreement and the relevant documents.  Each party shall bear its own arbitration costs and expenses, except that a party seeking discovery shall reimburse the other for costs of document production (including search time and reproduction costs).  The parties shall equally split the fees of the arbitrator and the arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having authority over the parties. No action or demand for arbitration may be brought more than two years after accrual.